Gemba Personal
Restrictions on jurisdictions
Are there any restrictions for customers selecting any of the countries listed (other than those on your email)? The client should provide actual info...
Monthly turnover
Any restrictions are indicated here: https://ge.mba/eligibility. The client should provide information on the actual turnover planned in Gemba. If the...
Where can I find my full bank details?
How to find full bank details for an account? Your IBAN is shown on the start page in your online banking app: https://my.ge.mba/account/index . To s...
What name will the recipient see when I send them a payment?
Your dedicated IBAN As your account details are unique, the counterparty will see your name in their account. For cross-currency transfers though, it ...
Can I get a transfer confirmation?
How to download transaction confirmation? Yes. In your account page at https://my.ge.mba/ go to “Operation history”, find your transaction there and...
Are my funds safe?
Your funds are safe? In the UK Payment Institutions, E-money and other non-banking institutions are required to segregate clients' funds and not use t...
What would be other alternatives to LinkedIn?
Business profile CV or provided a free-form description (briefly description) of work experience, competencies and skills that are planned to be used ...
What happens after the application is submitted? How long does it take for the account to be open?
Duration of application review After the application is submitted, the next step is account opening. Some cases are reviewed by the Compliance team be...
Tax residency
Tax residency: what are the supported countries? All countries except banned and sanction ones.
Identity document – country
Are there any restrictions (other than those on your ‘eligibility’ landing page)? If so, please share No, any restrictions are indicated in eligibilit...
Tax ID
I don’t think our customers would be able to provide that, as they have just registered with us. How do we go about this? It’s fine, but it is necessa...
Purpose of the account
Listed services Do you offer all the service listed? Yes: - Collection of payment for goods/services - Payment for goods/services - Business Payroll -...
Where can I make payments to?
Limitation on payments to some countries You can receive and transfer money to any country in a currency that is supported by Gemba except for the fol...
How long does the payment go through?
How long does it take for a payment to settle? For EUR transfers to a bank account domiciled in SEPA (the Single Euro Payments Area), it can take a ma...
How much will I be charged for transferring money?
Your transaction fees You will be charged if your current plan includes the respective fee for the type of payment you are performing. You can always ...
Making a bank transfer
Instructions on making your bank transfer Once you’ve added money to your account, you can transfer straight away. To transfer money to local or inter...